Thank you for shopping at Liquid Cartel! We strive to provide high-quality water sports accessories to enhance your next adventure. Please read our Return and Refunds Policy carefully to ensure a smooth process in case your need to return or exchange an item.
1. Returns
1.1 - Eligibility for Returns
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- The return must be initiated within 30 days.
1.2 - Non-Returnable Items
- Customised or personalised items
1.3 - Return Process
- To initiate a return, please contact our customer support team at support@liquidcartel.com.au with your order number and details about the product you would like to return. We will guide you through the return process.
1.4 - Shipping Costs
- The customer is responsible for all shipping costs associated with returning the item.
1.5 - Inspection and Approval
- Once we receive your returned item, it will be inspected by our Product team. If the item is in an acceptable condition, we will process the refund or exchange. Please allow 5 business days for this process.
2. Refunds
2.1 - Refund Eligibility
- Refunds will be processed for eligible returns.
- If the returned item is damaged or shows signs of use, a partial refund may be issued at our discretion.
2.2 - Refund Process
- Refunds will be processed using the original payment method.
- Please allow 5 business days for the refund to appear in your bank account.
3. Exchanges
3.1 - Eligibility for Exchanges
- We only replace items if they are defective or damaged.
- If you need to change an item for the same one, please contact our customer support team at support@liquidcartel.com.au
3.2 - Exchange Process
- To initiate an exchange, please our customer support team at support@liquidcartel.com.au. We will guide you through the exchange process.
Contact information
If you have any questions or concerns regarding our Return and Refunds Policy, please contact us at support@liquidcartel.com.au